Privacy policy

Last updated: December 08, 2025

Bobatee Store ("we," "us," or "our") operates this store and website, including all related information, content, features, tools, products, and services (the "Services"). We are committed to protecting your personal data in compliance with the Personal Data Protection Act (PDPA) of Singapore.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Services.

1. PERSONAL INFORMATION WE COLLECT 
We collect information that identifies or can be reasonably linked to you. This includes:

Contact Information: Name, billing address, shipping address, phone number, and email address.

Order Information: Payment details (processed securely by our payment partners), order history, and shopping cart contents.

Technical Information: Device type, IP address, browser type, and cookie data (automatically collected to optimize our store).

2. HOW WE USE YOUR INFORMATION 
We use your personal information to:

Fulfill Orders: Process payments, arrange shipping, and provide order confirmations and invoices.

Communication: Respond to your inquiries, handle returns/exchanges, and send important account updates.

Improvement: Optimize our website performance and user experience.

Marketing (with consent): Send you promotional emails about new products or offers. You can unsubscribe at any time.

Security: Detect and prevent fraud or abuse of our Services.

3. DISCLOSURE OF PERSONAL INFORMATION 
We share your personal information with trusted third parties to help us run our store and provide our Services:

Service Providers: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.

Payment & Shipping: 
We share necessary data with payment processors (e.g., Visa, Mastercard) and courier partners to fulfill your orders.

Legal Compliance: We may disclose your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. INTERNATIONAL TRANSFERS 
As we use Shopify (headquartered in Canada) and other international service providers, your personal information may be transferred and processed outside of Singapore. We ensure that such transfers comply with the requirements of the PDPA and that a comparable standard of protection is applied to your data.

5. YOUR RIGHTS (ACCESS & CORRECTION) 
Under the PDPA and other applicable laws, you have the right to:

Access: Request access to the personal data we hold about you.

Correct: Request that we correct any inaccurate or incomplete personal data.

Withdraw Consent: Withdraw your consent for the collection, use, or disclosure of your personal data.

To exercise these rights, please contact our Data Protection Officer (DPO) using the contact details below.

6. SECURITY & RETENTION 
We implement reasonable security arrangements to protect your personal data. We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

7. COOKIES 
We use cookies to improve your browsing experience. You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of our website.

8. CHANGES TO THIS POLICY 
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

9. CONTACT US (DATA PROTECTION OFFICER) 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our Data Protection Officer at:

Bobatee Creations Pte. Ltd. 
Attention: Data Protection Officer 
Email: hello@bobateecreations.com 
Address: 60 Paya Lebar Road #06-28, Paya Lebar Square, Singapore 409051